Terms & Conditions
Thank you for entrusting the care and attention of your pet to Animal Medical Centre. This document details our practice terms and conditions.
If you require any clarification of these terms, please ask a member of staff, who will be happy to assist.
Our Practice Terms & Conditions
All fees, diet and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to drugs, consumables, materials, diets and equipment used. A member of staff will be happy to discuss any queries you have. You should receive an invoice for every consultation, surgical or medical procedure or transaction with us at the time of payment.
Ownership of Records
If your pet requires specific investigations, for example radiography, the ownership of the resulting radiographs and records remains at all times with Animal Medical Centre. Copies of clinical notes can be passed on by request to another veterinary surgeon should the need arise.
Payment is due at the time of treatment or at discharge unless alternative arrangements have been agreed in advance. Should an account not be settled within 14 days, then a reminder will be sent. If it is necessary for further reminders to be sent, further charges will be incurred.
After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further cost will be levied in respect of costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, telephone calls etc. Any Cheque returned by our Bank as unpaid, any credit card not honoured and any cash tendered that is found to be counterfeit will result in the original account being restored to the original balance with further charges added, in respect of bank charges and administration costs together with interest on the principal sum.
Inability to Pay
If, for any reason you are unable to settle your account as specified, we ask that you discuss this with a member of staff as soon as possible and before any treatment takes place. Please note that instalments and part payments of any account can only be sanctioned with the express permission of the practice manager.
Method of Payment
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs and/or diets. You may settle your accounts using cash, certain credit cards or a debit card. If, as the owner of your pet are not present to settle your account as above, we request that you arrange payment either over the telephone or via the person collecting your pet, drugs or diets.
Estimate of Costs
We will be happy to provide a written estimate as to the probable cost of treatment or surgical procedure. Please bear in mind that any estimate given can only be approximate and additional costs may occur which cannot be predicted at the outset of treatment. We make every effort to discuss any additional costs as they occur.
Pet Health Insurance
Animal Medical Centre strongly recommends the use of pet health insurance against unexpected illness and accidents. Please be aware it is your responsibility to determine the level of cover provided by your insurance company for any treatment we recommend, and to then reclaim any fees from your insurance company. It is your responsibility to pay any excess that may be set by your insurance company.
Complaints and Standards
We hope to ensure that you never have recourse to make a complaint about the standard of service received from us. However if you feel that there is something you wish to complain about, please direct your comments in the first instance to the owner and partner of the practice. No addition to or variation of these conditions will bind the practice unless it is specially agreed in writing and signed by the owner and partner. No agent or persons employed by, or under contract with, the company has authority to alter or vary in any way these conditions.
Repeat prescriptions. If your pet requires long-term medication then we advise (and are legally required) to examine your pet at regular three monthly intervals before we are able to dispense further prescription only medication. Such a clinical examination by our veterinary surgeons will incur an examination fee. We strongly advise the regular use of anti-parasitic medication. Some of these medications are prescription only medication and can only be dispensed to pets under our care, which are regularly examined by a veterinary surgeon. We may therefore be required to examine your pet prior to dispensing such medication. As to assist our clients we offer a reduced fee for this examination, however should clinical matters arise out of that examination or a skin condition in which further treatment if necessary, then a full consultation fee will be incurred at this time.
In accordance with the Medicines Act we will always use a veterinary licensed product. Should this not be the case we will then use veterinary products licensed for use in other species and failing that a human medical product. Our use of off licence medication will be based upon our knowledge of the use in animals and an assessment of the risks and benefits involved. This is particularly common in species other than dogs and cats, for which few licensed products are available. Please speak to the veterinary surgeon if you have any concerns about this issue. We will supply a prescription at extra cost as an alternative to Animal Medical Centre dispensed drugs.
Preventative Health Care Reminders
Whilst we make every effort to send out remainders for vaccination and other preventative health care, the responsibility to keep them up to date remains with the owner.
Our Website Terms & Conditions
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.
Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and materials on the website. Subject to the licence below, all our intellectual property rights are reserved.
Licence to use Website
You may view, download for caching purposes only and print pages from the website, provided that;
- you must not republish material from this website (including republications on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
- you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website material on our website for a commercial purpose, without our express written consent;
- you must not edit or otherwise modify any material on the website
Limitations of Liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill). Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contract, business, goodwill, data, income, revenue or anticipated savings.
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
These terms and conditions constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of this website.
Law and Jurisdiction
This notice will be governed by and construed in accordance with English law and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.